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FAQ

How long does it take to get my order?

US orders are sent via UPS ground or FEDEX.   All orders are shipped within 1-2 business days and shipping takes an additional 2-6 business days.

 

Do you ship internationally?

Yes, we ship worldwide!  International shipping is a little pricey due to the weight of our shoes but we offer you the best prices possible.

 

How come my size isn't listed on the shoe I want?

If sizes are not listed it is because that size is out of stock.

 

What is your return / exchange policy?

Customer Satisfaction is our goal!  

We offer easy refunds / exchanges within 30 days of receiving your item.  

Refunds are completely FREE (no shipping charges or restocking fees)

Any refunds / exchanges MUST be in brand new condition.    

To return or exchange an item, simply email us at support@crillers.com

In order to offer you reduced prices on closeout items, any closeout / clearance items are final sale and cannot be refunded or exchanged. 

 

What is your pricing policy?

Our shoes are sold at the minimum retail price that our suppliers will allow!  Plus we offer free shipping within the US and free returns, which means you are guaranteed to get the lowest price possible!   

 

Show me love!

We love our customers!   Feel free to email or call us at anytime!

 

Any more questions?
Email us:  support@crillers.com

Call us:    (917) 819-6008